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Dr. Jelena Grastic

Dr. Jelena Grastic

PCM Trainer

Dr. Jelena Grasti? is a Serbian dentist and certified soft skills coach dedicated to transforming dental teams through effective communication, leadership, and patient engagement. With nearly five years of clinical experience, she now empowers practices to thrive using proven methods from PCM, NLP, Management 3.0, and Train the Trainer programs. Known for her practical, team-focused approach, Dr. Grasti? helps clinics build stronger cultures, reduce turnover, and boost patient trust through meaningful, lasting change.

Serbia

Abstracts

2025

When words matter more than anaesthesia: The soft skills revolution in dentistry

While clinical excellence remains the cornerstone of dentistry, the modern patient journey increasingly demands more than technical skill. From the first phone call to post-treatment care, every touchpoint becomes an opportunity—or a risk—depending on how well we communicate.

This lecture maps the full dental patient journey and identifies the critical communication moments that shape trust, reduce anxiety, and improve treatment acceptance. Drawing on insights from behavioral psychology and communication science, we will explore practical tools that dental professionals can use to foster deeper patient relationships and stronger team dynamics.

Especially relevant to dental educators, this session also opens a conversation on integrating soft skills into academic curricula, ensuring the next generation of dentists is clinically competent—and humanly skilled.